Privacy Policy
EROTH IMPEX (“we”, “our”, “us” or the “Firm”) is a partnership firm based in Indore, Madhya Pradesh, India, represented by its partners, Suraj Soni and Vikesh Soni.
We operate as an import-export, global sourcing and trade support business connecting buyers, suppliers and businesses across India and international markets.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, contact us, submit a business enquiry, request a quotation or communicate with us through WhatsApp, email or other available channels.
By using our website or voluntarily providing information to us, you acknowledge this Privacy Policy, subject to applicable law.
1. Information We Collect
We may collect the following categories of information, depending on your interaction with us.
A. Contact and business information
Name and designation; business or company name; email address and telephone number; business address and country; product names, specifications, quantities and quality requirements; intended destination, sourcing requirements and delivery preferences; and information supplied through contact forms, quotation requests and business correspondence.
B. Transaction and commercial information
Where relevant to a proposed or completed business transaction, we may process quotations, purchase orders, invoices, shipping details, delivery instructions, trade documentation and other commercial records.
We do not currently offer online payments through our website. If a transaction requires payment, the payment terms and method will be communicated separately.
C. Technical information
When you visit our website, certain technical information may be collected by the website host or related service providers. This may include your IP address, browser type, device information, pages visited, access times and basic diagnostic logs.
The exact information collected depends on the website hosting, security and analytics configuration.
D. WhatsApp and other communications
If you contact us through WhatsApp, we may receive your phone number, profile information made available through the service, messages, attachments and other information you choose to share.
Your use of WhatsApp is also subject to WhatsApp's own terms and privacy policy. Please avoid sending sensitive personal information unless it is genuinely necessary for the enquiry or transaction.
2. How We Use Your Information
We may use the information collected for the following purposes:
Responding to contact requests and business enquiries; preparing quotations and understanding product requirements; identifying and coordinating with potential suppliers, buyers, manufacturers and logistics partners; providing global sourcing, export support, import support and packaging-related services; coordinating samples, specifications, pricing discussions and delivery arrangements where applicable; communicating about proposed or ongoing business transactions; maintaining business records, invoices, correspondence and relevant documentation; preventing fraud, misuse, unauthorised access and other security risks; operating, maintaining and improving our website and enquiry process; meeting applicable legal, regulatory, tax, accounting and compliance obligations; and sending relevant follow-up communications relating to an enquiry or business relationship.
We do not intend to use enquiry information for unrelated promotional email campaigns without an appropriate basis.
3. How We Share Information
We may share relevant information, limited to what is reasonably necessary, with suppliers, manufacturers, farmers, exporters, importers or potential buyers involved in evaluating or fulfilling your request; freight forwarders, courier companies, transporters, customs brokers and other logistics service providers; website hosting, technical support, communication and security providers; professional advisers, accountants, auditors and legal representatives; banks, payment service providers or other financial institutions where relevant to a separately agreed transaction; and government departments, regulators, courts or law enforcement authorities where disclosure is legally required or necessary to protect our lawful interests.
We do not sell personal information to third parties as a business activity.
Where we share information with service providers or trade partners, the information should be limited to the purpose for which it is shared, subject to applicable law and the relevant contractual arrangements.
4. International Transfers
Because EROTH IMPEX works with international buyers and suppliers, relevant business and contact information may be shared with recipients located outside India when necessary to evaluate or fulfil a sourcing, import or export enquiry.
Such transfers will be subject to applicable Indian law and any restrictions or safeguards that apply to the relevant information and destination.
5. Cookies and Similar Technologies
Our website may use essential cookies or similar technologies needed for security, basic functionality and website performance. Depending on the final website configuration, analytics or other tracking technologies may also be used to understand website traffic and improve the user experience.
The exact cookies and tracking tools used by the website must be confirmed against the live website configuration. Where required by applicable law, appropriate notice and consent mechanisms will be provided.
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website functions.
6. Data Retention
We retain personal and business information for as long as reasonably necessary to:
Respond to enquiries and maintain relevant business communications; evaluate, negotiate or fulfil commercial transactions; maintain financial, tax, accounting and trade records; resolve disputes and enforce or defend legal claims; and meet applicable legal or regulatory obligations.
When information is no longer required, we will take reasonable steps to delete it, anonymise it or securely dispose of it, subject to applicable law and legitimate record-retention requirements.
7. Data Security
We take reasonable measures designed to protect information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website, electronic communication or data storage method can be guaranteed to be completely secure. You should use appropriate care when sharing business information online.
If you believe your information has been misused or disclosed without authorisation, please contact us using the details below.
8. Your Privacy Choices and Requests
Subject to applicable law, you may contact us to request access to, correction of or deletion of personal information that you have provided to us.
You may also ask us to stop sending non-essential enquiry follow-up communications.
We may need to verify your identity before acting on a request and may retain certain information where required for legal, accounting, contractual or dispute-related purposes.
Requests can be sent to erothimpex@outlook.com. We will handle requests in accordance with the applicable legal requirements and the provisions in force at the relevant time.
9. Third-Party Websites and Services
Our website may contain links to third-party websites or services, including WhatsApp and logistics or payment-related platforms. We do not control the privacy practices, security or content of independent third-party services. Please review their respective privacy policies before providing information directly to them.
10. Children's Privacy
Our website and services are intended for business users and adults acting in a personal or professional capacity. We do not knowingly seek to collect children's personal information for business enquiries.
If you believe a child has provided personal information to us unnecessarily, please contact us so that we can review the matter.
11. Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, website features or legal obligations change.
The revised version will be published on this page with an updated “Last Updated” date. Where required by applicable law, additional notice or consent will be provided.
12. Contact Us
For privacy-related questions or requests, please contact:
EROTH IMPEX
Partners: Suraj Soni and Vikesh Soni
Address: 4-B Shraddha Shree Colony, MR-9 Road, Indore,
Madhya Pradesh – 452001, India
Email: erothimpex@outlook.com
Phone: +91 88718 87217
Website: www.erothimpex.com
Effective Date: 16 October 2026
Last Updated: 16 October 2026
This Privacy Policy should be read together with our Terms & Conditions.